Shipping, Delivery & Return Policy

We usually dispatch confirmed orders within 24–48 hours.

Once your order is shipped, delivery generally takes 2–5 business days, depending on your location, PIN code, and courier serviceability.

You will receive order and shipping updates through email and/or SMS/text notifications.

While we make every effort to deliver your order on time, the delivery timeline is an estimate and is not a guaranteed delivery date. Delays may sometimes occur due to courier issues, weather, logistical problems, high order volumes, or circumstances beyond our control.

If there is a significant or unexpected delay, we will try to keep you informed through the contact details provided with your order.

We want you to receive your Shine Theta products in perfect condition. Our return policy is therefore limited to specific situations described below.

If you receive a product different from what you ordered, please contact us as soon as possible.

For a return to be accepted, the product must be:

• Sealed and unopened
• Unused
• In its original packaging

Opened, used, or unsealed products will generally not be eligible for return or refund.

If your order arrives damaged, please contact us within 48 hours of delivery, including Sundays.

To help us verify the issue, please send:

• Clear photographs of the damaged product and packaging
• A clear unboxing video, if available
• Your order details

Damaged products will be reviewed and verified by our team.

Any issue relating to a damaged or incorrect product must be reported within 48 hours of delivery.

Requests received after this period may not be eligible for return, replacement, or refund.

The estimated delivery date shown at checkout is only an estimate and is not guaranteed.

Delivery may take longer because of:

• Courier or logistics delays
• Weather conditions
• High order volumes
• Incorrect or incomplete delivery information
• Remote or difficult-to-service locations
• Events or circumstances beyond our control

We appreciate your understanding in such situations.

Refunds are available only for eligible returns, such as an incorrectly delivered sealed and unopened product, after the returned product has been received and inspected by our team.

Once the return is approved:

• The refund will generally be processed within 3–5 business days.
• You will receive a confirmation once the refund has been initiated.
• The refund will be credited to the original payment method used for the order.

The time taken for the amount to appear in your account may depend on your bank or payment service provider.

If you want to cancel an order, please contact our Customer Care team within 24 hours of placing the order.

If you need help with a cancellation or any order-related issue, please contact Shine Theta through the customer support details provided on our website.